INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, guaranteed. We pride ourselves on product accuracy and transparency. All models, components, and visual designs shown in our catalog match the inventory supplied to our partners.

Where can I view my sales receipt?

Log into the account on the website or app where you placed the order and look under My Account -> History or Purchases.

How can I return an item?

To initiate a return, please contact our support team at support@pilotbike.net with your order number and the reason for the return. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with return shipping instructions.

Will you restock items indicated as “out of stock?”

Yes. We continuously update our inventory to meet dealer and partner demands. If you require a specific model or bulk order for an out-of-stock item, please contact your account manager or email support@pilotbike.net to check incoming shipment schedules or place a pre-order.

Where can I ship my order?

We deliver B2B bulk orders directly to your retail store, warehouse, or specified business location. For specialized freight options, direct container shipping, or custom delivery schedules, please coordinate directly with your dedicated account manager.

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